Help Centre / Voters
Money left my wallet but my votes are not showing
What to do, and how refunds work.
Wait two minutes and refresh: most payments confirm within seconds, a few take longer.
Still missing? Check your vote with the reference from your SMS. If it says the payment did not go through, no money was taken. If it shows paid but votes are missing, open a support ticket with the reference and we will sort it out. Approved refunds can take a few working days to reach your wallet.
Still need help? Open a support ticket and we will reply by email or SMS.
